Customer Service Representative
Quick Apply Full-time 18 hours ago Full Job Description Responsibilities Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.
Thoroughly documents all contacts and conversations; follows up as required.
Works with other departments to complete customer requests as needed, and minimize escalations.
Gains proficiency in various administration and automated workflow systems.
Processes complex and varied service requests.
Represents Transamerica with professional pride to internal and external customers.
Consistently meets/exceeds set quality and productivity metrics.
Functions w/in a team based environment, and actively participates in achieving team goals.
Meets/exceeds performance metrics as determined by department.
Qualifications High School diploma or equivalent.
Up to 1 year experience with call center or customer service experience/training.
Fundamental computer knowledge and maneuverability within window applications.
Basic understanding of Microsoft office suite, specifically Word and Excel Job Type:
Full-time Pay:
$24,324.
09 - $34,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years 3 years 4 years Shift:
10 hour shift 8 hour shift Day shift Morning shift Overnight shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
Call center In-person Office Ability to commute/relocate:
N Little Rock, AR 72114:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Required) Customer service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.
Thoroughly documents all contacts and conversations; follows up as required.
Works with other departments to complete customer requests as needed, and minimize escalations.
Gains proficiency in various administration and automated workflow systems.
Processes complex and varied service requests.
Represents Transamerica with professional pride to internal and external customers.
Consistently meets/exceeds set quality and productivity metrics.
Functions w/in a team based environment, and actively participates in achieving team goals.
Meets/exceeds performance metrics as determined by department.
Qualifications High School diploma or equivalent.
Up to 1 year experience with call center or customer service experience/training.
Fundamental computer knowledge and maneuverability within window applications.
Basic understanding of Microsoft office suite, specifically Word and Excel Job Type:
Full-time Pay:
$24,324.
09 - $34,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance On-the-job training Paid time off Professional development assistance Vision insurance Experience level:
2 years 3 years 4 years Shift:
10 hour shift 8 hour shift Day shift Morning shift Overnight shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekend availability Work setting:
Call center In-person Office Ability to commute/relocate:
N Little Rock, AR 72114:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Required) Customer service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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