Customer Service Representative/Dispatcher
North Little Rock, AR North Little Rock, AR Full-time Full-time $15 - $19 an hour $15 - $19 an hour 4 days ago 4 days ago 4 days ago Roto-Rooter, Little Rock's premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a CUSTOMER SERVICE REPRESENTATIVE.
Do you have the knack to provide top notch customer service? The selected candidate will have a dynamic phone presence and excellent problem solving skills along with a working knowledge of computer software.
Essential functions of the position include:
Provide world class customer service through scheduling, communication and follow-up with our customers.
Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
Handle customer issues and make invoice adjustments concerning billing or service.
Back-up Dispatcher and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
Follow-up with customers to ensure they are happy with our services.
Follow-up with customers to schedule work on provided estimates.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, and thorough knowledge of Little Rock and surrounding areas.
Primary hours will be Monday to Friday 8:
00 am to 5:
00 pm.
, with ability to be flexible when needed - which may include nights, weekends and holidays.
If you are an energetic, self-starter with a focus on achievement, we want to talk to you! We are an Equal Opportunity Employer committed to hiring a diverse work team Job Type:
Full-time Pay:
$15.
00 - $19.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Dispatching:
1 year (Preferred) Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you have the knack to provide top notch customer service? The selected candidate will have a dynamic phone presence and excellent problem solving skills along with a working knowledge of computer software.
Essential functions of the position include:
Provide world class customer service through scheduling, communication and follow-up with our customers.
Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
Handle customer issues and make invoice adjustments concerning billing or service.
Back-up Dispatcher and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
Follow-up with customers to ensure they are happy with our services.
Follow-up with customers to schedule work on provided estimates.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, and thorough knowledge of Little Rock and surrounding areas.
Primary hours will be Monday to Friday 8:
00 am to 5:
00 pm.
, with ability to be flexible when needed - which may include nights, weekends and holidays.
If you are an energetic, self-starter with a focus on achievement, we want to talk to you! We are an Equal Opportunity Employer committed to hiring a diverse work team Job Type:
Full-time Pay:
$15.
00 - $19.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift
Experience:
Dispatching:
1 year (Preferred) Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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