Director of Customer Service
North Little Rock, AR North Little Rock, AR Full-time Full-time $75,000 - $90,000 a year $75,000 - $90,000 a year 14 days ago 14 days ago 14 days ago Why join the Transco Lines team:
Competitive Pay:
Base starting at $75-$90/year depending on your experience
bonus potential! Incredible Benefits Package:
Includes medical, dental, vision, 401k, life, critical illness policy, PTO, cell phone reimbursement, and more! Great Ownership:
Unlike at larger companies, the owners will know you by name.
The two owners are always accessible and open to opinions and suggestions.
Job
Responsibilities:
Direct the planning and delivery of customer service activities for all freight Define and execute short and long-term customer service and support strategy, leveraging best practices and technology to expand service capabilities, ensuring consistent, high-value and cost-effective service levels Oversee the day-to-day operations of the customer service organization including ongoing performance evaluation and refinement based upon industry-standard metrics for operational excellence Serve as escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across the company as necessary Job Type:
Full-time Pay:
$75,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
North Little Rock, AR 72117:
Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
Transportation management:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Competitive Pay:
Base starting at $75-$90/year depending on your experience
bonus potential! Incredible Benefits Package:
Includes medical, dental, vision, 401k, life, critical illness policy, PTO, cell phone reimbursement, and more! Great Ownership:
Unlike at larger companies, the owners will know you by name.
The two owners are always accessible and open to opinions and suggestions.
Job
Responsibilities:
Direct the planning and delivery of customer service activities for all freight Define and execute short and long-term customer service and support strategy, leveraging best practices and technology to expand service capabilities, ensuring consistent, high-value and cost-effective service levels Oversee the day-to-day operations of the customer service organization including ongoing performance evaluation and refinement based upon industry-standard metrics for operational excellence Serve as escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across the company as necessary Job Type:
Full-time Pay:
$75,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Experience level:
Under 1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
North Little Rock, AR 72117:
Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
Transportation management:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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