ITSPEC (CUSTSPT)
1. Develops policies and procedures at the state level for identifying organizational and individual training needs, training opportunities and sources of needed information systems training for positions in technical, professional, administrative, managerial and skilled craft occupations. Plans and develops organizational training programs. Ensures that local course and training opportunities are publicized. Identifies, recommends, conducts and contracts sources of training as required. Serves as the focal point for technical inquiries about available training. Writes and publishes clarification guidance on eligibility requirements for specific training courses. Interprets training regulations, manuals, policies, procedures and ensures compliance with command directives. Evaluates informal feedback from clients. Arranges for training facilities for all information systems courses. (25%) 2. Works collaboratively within the organization to achieve the C4 program goals for the state. Maintains current knowledge of state-of-the-art instructional technology and the learning process, utilizing a clear and balanced vision of how technology can be used in support of teaching and learning. -Researches and analyzes the issues related to online learning environments. (25%) 3. Conducts one-on-one as well as formal C4 training courses. Provides technical assistance to functional users for planning, installation, and start-up of computer systems and application programs. (25%) 4. Tests and evaluates vendor hardware and software for applicable users to ensure conformance with the information management standards. Analyzes customer requirements and determines the most appropriate automation resource to utilize, including software and hardware. Confers with customers to obtain supplementary information to develop or maintain application programs. Provides troubleshooting assistance to customers by phone or on-site. May also assist in the installation of computer systems. (25%) Performs other duties as assigned. GENERAL
Experience:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. KNOWLEDGE REQUIRED BY THE POSITION:
--Knowledge of the functionality of a wide range of C4 products and the training materials available to teach those products to users. --Knowledge of and skill in applying the principles, methods, practices and training techniques of instructional design and information systems instruction to ensure the adequate training of users on various computer hardware, software, network, distance learning and Internet applications. --Basic knowledge of programming languages and systems software and systems development life cycles to assist other information technology (IT) specialists. --Ability to develop and implement C4 training plans and programs. --Basic knowledge of and skill in electronic publishing and web site design to be able to publish a variety of training materials (i.e., training guides, training schedules, training resources, etc.) on a state maintained website.--Knowledge of and skill in applying instructional technologies, instructional design, and related web technologies to plan and provide for user training.--Ability to communicate effectively, both verbally and in writing. --Knowledge and skill in applying instructional technology methods and procedures, integrating new technology into the classroom environment, maximizing the use of alternative training methods (i.e., distance learning, web-based training, etc.). --Knowledge and skill in applying commonly used query languages to create reports and manipulate data in response to customer requirements. --Ability to troubleshoot the less complex operating problems along with the ability to provide guidance and training to customers.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. KNOWLEDGE REQUIRED BY THE POSITION:
--Knowledge of the functionality of a wide range of C4 products and the training materials available to teach those products to users. --Knowledge of and skill in applying the principles, methods, practices and training techniques of instructional design and information systems instruction to ensure the adequate training of users on various computer hardware, software, network, distance learning and Internet applications. --Basic knowledge of programming languages and systems software and systems development life cycles to assist other information technology (IT) specialists. --Ability to develop and implement C4 training plans and programs. --Basic knowledge of and skill in electronic publishing and web site design to be able to publish a variety of training materials (i.e., training guides, training schedules, training resources, etc.) on a state maintained website.--Knowledge of and skill in applying instructional technologies, instructional design, and related web technologies to plan and provide for user training.--Ability to communicate effectively, both verbally and in writing. --Knowledge and skill in applying instructional technology methods and procedures, integrating new technology into the classroom environment, maximizing the use of alternative training methods (i.e., distance learning, web-based training, etc.). --Knowledge and skill in applying commonly used query languages to create reports and manipulate data in response to customer requirements. --Ability to troubleshoot the less complex operating problems along with the ability to provide guidance and training to customers.
- Department:
2210 Information Technology Management - Salary Range:
$59,315 to $77,111 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
