Telephone Operator
Performs customer service guest relations communications support, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others. Relates well to different people from varied backgrounds and different situations. Receives, greet and direct callers over the telephone with precise clear instructions. Provides information about the organization, its functions, activities, and personnel. Provides general telephone and visitor referral services within both medical center campuses. Directs Veterans, visitors and refer callers to appropriate staff member based on specific request or by determining the nature of the call. Takes accurate messages and ensures their delivery. Provides way finding and often take Veterans and visitors to locations when they have difficulties with instructions provided. Provides excellent customer service via the telephone and face to face simultaneously. Ensures customer is greeted with respect and dignity. Receive and distribute all incoming telephone calls and face to face inquiries immediate to calls for emergencies and VIPS that may enter the medical center. Carries out required performance of this position as a Telephone Operator, for the Guest Relations Program of the Volunteer Service office at Central Arkansas Veterans Healthcare System. Performs other duties as assigned. Work Schedule:
24/7 Weekends and Holidays with rotating shifts Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required GENERAL
Experience:
GS-4:
One (1) year of progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR SUBSTITUTION OF EDUCATION FOR
Experience:
GS-4:
Two (2) years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR COMBINATION OF EDUCATION AND
Experience:
GS-4:
Equivalent combinations of successfully completed post-high education and experience may be used to meet the total experience requirement of the GS-4 level. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies as part of the assessment questionnaire for this position:
ClericalComputer SkillsCustomer ServiceInterpersonal SkillsTelecommunications IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
24/7 Weekends and Holidays with rotating shifts Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required GENERAL
Experience:
GS-4:
One (1) year of progressively responsible clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR SUBSTITUTION OF EDUCATION FOR
Experience:
GS-4:
Two (2) years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR COMBINATION OF EDUCATION AND
Experience:
GS-4:
Equivalent combinations of successfully completed post-high education and experience may be used to meet the total experience requirement of the GS-4 level. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies as part of the assessment questionnaire for this position:
ClericalComputer SkillsCustomer ServiceInterpersonal SkillsTelecommunications IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0382 Telephone Operating - Salary Range:
$31,208 to $40,569 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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